FAQ

ModaFrames FAQ – think of it as a friendly chat with a pal who just happens to know a lot about eyewear!

Product Information

Does ModaFrames.com sell eyeglasses with prescription lenses?

Currently, ModaFrames.com specializes in the sale of eyeglass frames without prescription lenses. Our frames are designed to be compatible with prescription lenses fitted by your local optician, offering flexibility and personalized eye care solutions.

Are the frames you sell authentic?

Authenticity is paramount at ModaFrames.com. We source our products exclusively from manufacturers and authorized distributors, ensuring that each frame is genuine and meets the highest standards of quality. Our supply chain mirrors that of esteemed retailers, ensuring that our customers receive nothing but authentic merchandise.

What types of frames are available at ModaFrames.com?

Our collection spans an extensive variety of eyeglasses, sunglasses, and reading glasses from premier designer brands to suit every individual's style and needs. Whether you're in the market for the timeless elegance of classic designs, the sleek appeal of contemporary styles, or the bold statement of avant-garde looks, our selection is meticulously curated to feature the latest trends alongside enduring favorites in eyewear fashion.

What types of lenses can I get with my frames from ModaFrames.com?

While we don't offer prescription lenses, we provide frames that are suitable for a variety of lenses including bifocals, varifocals, and blue light filtering options. We recommend consulting with your optician for the best lens types for your needs.

Do I need to know my pupillary distance (PD) to choose glasses?

No, you don't need to know your pupillary distance (PD) to purchase glasses. PD is the distance between your pupils, and it's measured by an optician when you have your eyeglass frames fitted with prescription lenes. So, feel free to explore and select your frames from our collection, and your optician will take care of the PD measurement for optimal lens alignment and clarity later.

Does eyewear come with a warranty?

The warranty is provided by the manufacturer. Generally, most manufacturers cover their products with a warranty that addresses manufacturing defects. For more information regarding their warranty terms, you might to contact the manufacturer directly. It's important to note that warranties typically do not cover wear and tear or accidental damage.

Ordering and Payments

What payment methods are accepted at ModaFrames.com?

At ModaFrames.com, we're all about making your checkout process as convenient as possible. That's why we accept a wide array of payment options. Whether you're a fan of the classics or on board with digital wallets, we've got you covered. Here's a shiny list of our accepted payment methods:

Traditionalists can go with VISA, MasterCard, American Express, or Discover.
If you're into tech-savvy solutions, feel free to use Google Pay or Apple Pay.
For those who prefer the worldwide web of wallets, PayPal is your go-to.
Looking east? We're in tune with UnionPay.
Not to forget, JCB, Diners Club, and Elo are also part of our payment squad.
And for the shopaholics, Shop Pay is also an option.
Got an Amazon account? Perfect, because Amazon Pay is on our roster too.

Happy shopping, and may your cart be as full as your wallet!

How secure are payments through your site?

Security is a top priority at ModaFrames.com. We use a variety of payment methods, each employing state-of-the-art security measures, including advanced SSL (Secure Sockets Layer) technology, to protect your personal and financial information. Whether you choose PayPal, credit/debit cards, or any other payment option available on our site, you can rest assured that your payment details are handled with the utmost confidentiality and integrity, providing you with peace of mind while shopping with us.

What is ModaFrames.com's approach to price matching?

At ModaFrames.com, we're committed to providing our customers with exceptional value. Before we list any product for sale, we meticulously research current online prices to ensure we can offer it at the most competitive rate. Our purchasing strategy is tailored to securing the best deals, allowing us to sell products at the lowest prices we possibly can. Given this proactive approach to pricing, we unfortunately do not offer a price match guarantee. Rest assured, when you shop with us, you're already getting the best value for your eyewear needs.

Is an account created when ordering from ModaFrames.com?

Yes, an email address is required at the time of purchase, which automatically registers you for an account. This account enables you to view your purchase history, track current orders, and simplifies the return process. For more details on managing returns, please refer to our Return and Refund Policy.

Shipping and Returns

What shipping options are available?

ModaFrames.com partners with UPS, FedEx, DHL, and the USPS Postal Service to offer a variety of shipping options. We strive to provide efficient and reliable delivery services to ensure your order arrives promptly and securely.

How can I track my ModaFrames.com order?

Once your order is dispatched, we'll send you a tracking number. You can track the progress of your delivery directly on our courier's website or through your ModaFrames.com account.

What if I'm not home for my delivery from ModaFrames.com?

If you’re not home, our courier will leave a note with instructions for rescheduling or picking up your package. You can also arrange alternative delivery options with them directly.

What is the return policy at ModaFrames.com?

We accept returns within 30 days of receipt. Original shipping fees are non-refundable, and the cost of return shipping must be covered by the customer. For detailed guidelines on how to proceed with a return, please refer to our comprehensive Return Policy on our website. We strive to make this process as smooth and straightforward as possible for our customers.

Do you charge restocking fees for returns?

At ModaFrames.com, we do not believe in restocking fees. Understanding that it's impossible to guarantee the fit without trying the glasses on, we do not charge restocking fees as long as the item is returned within 30 days from the purchase date and in its original, new condition. This includes all accessories such as the case, cleaning cloth, and any brochures, if applicable. For complete details on how to return your purchase hassle-free, please visit our Return Policy page. We're committed to making your shopping experience with us as transparent and customer-friendly as possible.

Customer Service and Support

How can I contact customer service?

Need assistance? Reach out via our Contact Us form or use the chat window on our website for fast help. We aim to respond to all messages within 1 business day, ensuring a seamless experience at ModaFrames.com.

Where can I find additional information on products and services?

For more in-depth details on our diverse product range, ordering procedures, and other services, we invite you to explore the specific product pages on our website. Each product page is designed to offer comprehensive information, including specifications, images, and pricing, to assist you in making an informed decision. Our commitment is to provide you with all the necessary information for a confident and fulfilling shopping experience. Should you have any questions or require further assistance, our customer support team is readily available to help.

At ModaFrames.com, we are committed to offering high-quality eyewear and exceptional customer service. Should you have any further questions or need assistance, our customer support team is readily available to ensure your satisfaction.
- Thank you for choosing ModaFrames.com for your eyewear needs.

FAQ

Product Information

Ordering and Payments

Shipping and Returns

Customer Service and Support

At ModaFrames.com, we are committed to offering high-quality eyewear and exceptional customer service. Should you have any further questions or need assistance, our customer support team is readily available to ensure your satisfaction.

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